Hot Services

• Customer Relationship Management
• Customer Care Staff Training Programs
• Public Speaking Training
• Publicity and Media Releases
• Events Management
• Product Launches

Customer Relationship Management

Customers have many choices and if they don’t like how you look, what you do or how you make them feel, their feet will do the talking — they’ll go somewhere else.

We can audit your business from a customer relationship point of view and make recommendations on where to improve your performance and, potentially, your sales.

We can provide you with a written report on the experience you are offering your customers, using a ‘mystery shopper’ to evaluate the customer experience.

If you need help establishing a customer care culture recreating it or just ensuring all your staff are trained to be as fabulous as they should be, we can help you.

Customer Care Training

At Hot Chilli Public Relations, we will tailor training programmes to suit your business and staffing levels. These full or half day sessions cover:

• Introduction to Customer Care
• Telephone Techniques
• Dealing with the Customer Face to Face
• Body Language
• Conflict Management
• The Chilli Factor — the ingredient you need to improve your business

A range of workshops will also be held regularly at venues around town for business owners and managers. To find out when and where the next one is, check out our Hot Goss page.

Latest Hot Goss

Public Speaking

Standing up in front of a room full of people can be a terrifying experience — but it may also be an important part of what you do in the course of your work.

In order to be convincing and passionate about what you’re saying, you need to feel comfortable saying it.

We can build your confidence and enhance your presentation skills through our personal or group sessions.

Publicity

Publicity can be a fresh and clever way to promote your business, for very little cost.

Hot Chilli Public Relations can help you get free publicity for your business, event or service — when you have something that’s worth saying or worth promoting.

Event Management

If you have a new business, product or service you want to launch, we can take care of everything.

All aspects of event management are provided by Hot Chilli Public Relations, including theming, guest lists, logistics and management of the event on the day.

Crisis Management

Even in the smoothest running business there are times when things just, well, ‘hit the fan’.

We can provide sound crisis management and the tools to move forward.

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Hot Chilli Public Relations has what it takes to make your business bigger, better, hotter.

Hot Chilli Public Relations — red hot on business and communications.