Hot Chilli Public Relations is lending a hand at no cost to help out The Frog Hospital — the only one of its kind in Australia.

It desperately needs funds to enable it to keep up the amazing work it is doing.   Frogs are such an integral part of the far north and our amazing landscape and since 1998, The Frog Hospital has received 2000 sick and injured frogs.  Many of them have been cared for and then released successfully back into the wild.

The Cairns Post has generously agreed to come on board to help promote a campaign we have created — ADOPT A FROG — which, ultimately will be launched nationally and a media release explaining can be downloaded below.  We are also planning a campaign launch and details will be forwarded to those who are able to help out.

To kick start the campaign, I am looking for some Cairns businesses to put their hands up to:

• Become a Member
• Be a Sponsor
• Buy some of the A4 cards (which will sell for only $5 but will contain information on frogs)

The Cairns Post will list those businesses in an effort to encourage others to do likewise.

If you can help, would you please email me at info@hotchillipr.com.au and let me know what and how and I will then forward this information to The Cairns Post.

I know businesses, every day, are being asked to contribute to some cause or other, but if you could help, even in a small way, we would be really grateful and so will the frogs!

• Contact Jane Baxter via email at info@hotchillipr.com.au
• Download all the details in the Media Release PDF »

Andrew Griffiths is an entrepreneur with a passion for small business and his highly successful books, including 101 Ways to Market Your Business and 101 Ways to Have a Business and a Life,  are sold in 45 countries around the world.

Keynote presentations delivered by Andrew Griffiths follow the highly successful themes covered in his best selling books.   He has an exceptional ability to connect with his audience and he does this in a powerful and energetic way.

At Hot Chilli Public Relations we are delighted to welcome Andrew to our client family.

If you would like more information on this exceptional speaker or would like to book him as a keynote speaker for an upcoming event, please contact Jane Baxter on 0434 271 618.

Half Day Workshop on:

• Creating Excellence
• Communicating with Passion
• Selling Smarter
• Dealing with Difficult Customers
• and much more

Friday 11 July 2008
Friday 15 August 2008
Friday 12 September 2008

Urchin Room
Sofitel Reef Casino
9am – 1pm
Facilitator: Jane Baxter

Jane is the Director of Hot Chilli Public Relations with over 20 years experience in dealing with customers nationally
and internationally. Her approach is informative and fun.

$250 plus GST
Numbers are limited. Book now: Download the booking form and email us at info@hotchillipr.com.au.

Hot Chilli Public Relations recently trained up the staff of Mobil Service Stations from Cooktown to Tully.  “Putting the WOW! Into Customer Service” covered a number of topics including creating excellence, managing teams and dealing with difficult customers.

Do your clients know who you really are?   Many businesses open their doors for the first time, and after all those months of planning, business owners jump right in full of the joys of spring desperate to get the money flowing in, rather than out! Now, there’s nothing wrong with this. Enthusiasm and passion are vital if your business is to succeed, but without a clearly defined road map of your business’ identity, you can find yourself putting out mixed messages.  What does that mean?     Read the rest of this entry »

Hot Chilli Public Relations was launched at the Sapphire Bar on 9 August. The champagne flowed - and the chilli shots came out later in the night to heat things up even more. Guests from the media and business sectors were entertained by Cycas Circus.

When you treat customers well, they come back and they tell other people about their good experiences.

It is estimated that 80% of people who receive bad service or have a bad experience will tell ten people about it.

Let’s face it. No matter how hard we try to excel, things go wrong. It might be something that we consider minor but it can be monumental to the customer. It’s how you deal with it that will not only make or break you but will set you apart from your competitors.

Make sure that you are all singing from the same songbook. If you, as the business owner, are waxing lyrical with an aria by Puccini and the rest of your team are neck deep in Wolfmother, then the culture isn’t going to be maintained.

The customer service culture has to start at the top — and it’s your responsibility as the business owner, to establish that culture, and bring it home to every single person in the team.

But that can be the problem. If you are time poor, and let’s face it, so many people are, the importance of customer care can be overlooked.

I found this story some time ago and just love it….. Read the rest of this entry »